If you’re not 100% satisfied with your purchase, return the unused item within 30 days in its original condition and we will happily issue a replacement or refund. To be eligible for a return, your item must be unused and in the same saleable condition that you received it. Goods must be unworn, unwashed and complete with all original tags and in the original packaging. All gift cards and some health and personal care items are non-refundable.
Once your return is received and inspected, we will notify you of the approval or rejection of your requested refund. If approved, your refund will be processed, and a credit will automatically be applied to your creditcard or original method of payment, within a certain amount of days.
Exchanges are subject to stock availability at the time of return. Should an item be out of stock or discontinued, an item of the same value can be sent or a refund can be issued.
Please post the return package to the following address: ALLEY CAT BIKES & COFFEE – Hoenderstraat 15-17, 6211 EL Maastricht, The Netherlands. Please make sure all returned items are well packaged. Alley Cat Bikes & Coffee cannot take responsibility for items damaged or lost in the return transit. To complete your return, we require you add your receipt or proof of payment and a completed returns form to your returns package. It is the customer’s responsibility to choose a valid shipping option and to bear the charges for returning the package to us. In case of an exchange, we will then exchange item(s) back to you free of charge.